Welcome To Our Help Center!
Navigating Your Financial Journey!
Find comprehensive assistance and insights here. Explore step-by-step guides, FAQs, and solutions to common issues.
01. Make Deposit
How To Make A Deposit
Making a deposit is the first step towards trading success. Follow these simple steps to fund your trading account.
Log in and Select “Deposit” From the Dashboard
Sign in to your trading account using your credentials and click on the “Deposit” option within your account dashboard.
Choose Payment Method
Select your preferred payment method from the available options, which may include bank transfers, credit/debit cards, e-wallets, or cryptocurrencies.
Enter the Deposit Amount & Confirm the Transaction
Specify the amount you wish to deposit. Be mindful of any minimum or maximum deposit limits.
Complete Any Verification Steps
Double-check the payment details and confirm the transaction and depending on your chosen method, you may be required to complete an additional verification step.
Complete Deposit
Your funds will be credited to your trading account once the transaction is approved. We do not charge any fees for deposits regardless of payment method. You can start your trading now!
Make Withdraw
How To Withdraw
Withdrawing your profits is a simple process.
Here's how to do it.
Log in to Your Trading Account
Sign in to your trading account.
Access the Withdrawal Section & Select the Method
Navigate to the withdrawal section within your account dashboard and Choose your preferred withdrawal method from the available options.
Enter the Withdrawal Amount & Confirm Details
Specify the amount you wish to withdraw, ensuring it adheres to any minimum or maximum limits.
Submit Your Withdrawal Request
Click on the “Submit” or “Withdraw” button to initiate the withdrawal request.
Review & Approve
Your broker will review and approve the request, and funds will be transferred.
Complaint Tickets
Your Solution for Any Trading Concerns!
Encountering issues? Our complaint ticket system is here to assist you. Follow these steps.
Access Support
Navigate to the “Support” or “Help Center” section in your account dashboard or on our website.
Submit a Ticket
Find the option to “Submit a Complaint” or “Create a Ticket.”
Provide Details
Enter the necessary information, including a description of your issue or concern.
Attach Evidence
If applicable, please upload any relevant documents or screenshots to support your case.
Submit Ticket
After filling in all required details, click ‘Submit’ to send your complaint to our support team.
Resolution
Our support team will promptly review your ticket and work to resolve your concern quickly. You’ll receive updates at every stage of the process.
At Stuart Winston, we prioritize your trading journey's smoothness and security. For any assistance, feel free to utilize our complaint ticket system or contact our dedicated customer support team directly.
04.Frequently Asked Questions
Have Questions ?
Explore our comprehensive FAQs section to find answers to the most frequently asked questions. We've compiled a wealth of information to address common queries. If you can't find what you're looking for, don't hesitate to reach out to our support team.
Stuart Winston has a wide range of free resources available to new traders in our Trading Academy. Learn what CFDs are, how to place your first trade, and much more.
A third party is considered to be anyone who is not the account holder/owner of the account. For the purposes of a funding or withdrawal transaction, the name(s) on the Stuart Winston trading account must be an exact match with the name(s) on the account of the other financial institution.
The minimum initial deposit is at least $200
Demo accounts with our direct Stuart Winston platform last for 30 days after sign-up. Afterward, you will not be able to log in using the demo account credentials.
The normal processing time is typically up to 1-2 business days; however, if our Financial Operations department requires additional information, the processing time may be extended. In addition, once processed on our end, your bank may take additional time to credit the funds to your account.
There are no withdrawal fees; however, your bank may charge additional fees for incoming transactions.